"How refreshing! I have used another company to handle our printing needs for my small business for years and tolerated the customer service until I was faced with a non-typical sign application. I needed banners for a delivery trailer that were removable. Sound easy enough, well it was for Heritage. I must say that I have a pet peeve. We as a company starting with myself have a can-do attitude and understand that customers will pay us well to stretch the boundaries of possibility. To me, that’s the American spirit exposed. I’m comforted to know that both Kevin/Jerry share that same philosophy. I shared my so-called challenge. They quickly found a solution. As a small business owner my time is extremely valuable, and I only wish I could turn back the hands of time. Heritage/Kevin/Jerry would have saved me an incredible amount of time that I could have used to focus on my customers' challenges. Thank you again for the great service."
"James Zambrano did an excellent project management work for our project - he's been patient with our many changes, responding promptly and provide extra information when needed. I wished all our contacts in print houses around the globe were reliable like James."
"Heritage Printing & Graphics does excellent work and a neat place to see in person. Thank you, James for helping Novant with our display needs yet again! And a personal thanks for going above and beyond the call of duty."
"James was great to work with, accommodating to my very hectic schedule and installed our sign without any issues. I am beyond impressed with the work completed. I highly recommend."
"I can't rave enough about the excellent customer service and product quality from Heritage Printing. Our project coordinator Jerry is extremely professional, and continually presents several valuable options that help make our large printing jobs a success (even presenting solutions that have saved my employer a great deal of money). The prompt communication and project feedback that Jerry and the Heritage Printing professionals provide is amazing. Heritage is more than just your standard copy center. Their printing and creative capabilities expand any other printing company in the Charlotte area. Thanks for making our projects shine."
"he company was great and James Z. was great to work with. I'd definitely use them again. "
"Heritage produced and installed some building signage and window lettering for us - they did a great job and at a reasonable price. Thank you, Jerry and Brent. "
"I just wanted to take a moment to thank you all at Heritage Printing and Graphics (Esp.- Lamar Scott, whom mainly handles my account) so very much for an outstanding experience with your service. We just recently concluded our annual basketball tournament and I have seriously taken pictures of everything ordered from Heritage and had to send to some of our Athletic Directors in our conference. The work isn't only noticed by me and our CIAA staff, but also by many of those who come in contact with it. I also very much appreciate the last-minute rush orders I may bring to Lamar weather for pick up or to be shipped to other destinations. That's not all... from start to finish, the whole ordering, submission, and approval process has been perfectly painless and thoroughly enjoyable. It's very hard to find a good printing service locally. I have in the past experienced poor customer service (terse or annoyed attitude, disinterest and even being ignored); poor production practices and serious oversights/errors; lack of attention to detail; poor communication... the usual frustrations, which can be particularly trying for an event manager to deal with. You guys completely shattered my impression of what a printing service can be with an outstanding, attentive and friendly service, and a very impressive finished product. Your prices are very reasonable as well, especially considering the level of service and quality stock/finishes you offer. I am so very thrilled with all the latest work, and the whole experience, and will be utilizing (and recommending!) your services in the future, both for my own and other clients' projects. Thanks again for such a wonderful job, and for your caring attitude towards your clientele. It gets noticed! Pat on the back"
"James was incredible! He was so friendly and had my order ready AHEAD of time. Thanks so much, James, for fantastic service! "
"They turned out a very large, complicated graphic curtain in less time than expected. It arrived in great condition. We cannot wait to unveil it at our trade show."
"James and the rest of the staff have been nothing but nice throughout the whole experience. Their customer service has been top notch! "
"James and The Heritage Team have provided excellent customer service. They are always helpful and responsive. It is a pleasure to work with them.” "
"James Z was awesome to work with, he helped me customize my banner and, after I realized I'd ordered one that was too large, resized the existing banner for me for no charge! Will order from these guys again :)?"
"James Z., at Heritage, is my go-to guy for all my company's print needs. He and the entire team at Heritage put their customers first and strive to go beyond what is expected. I recently needed a quick turnaround project and James was able to handle the job without any hesitation. I will continue to work with Heritage for all my printing needs."