Retractable Banner Charlotte NC

Retractable Banner

Retractable Banner

Every trade show and convention in Charlotte has lots of retractable banners on display. A retractable banner is the easiest to move, assemble and disassemble of any event display. That’s why they are so popular, they work!

We made hundreds of retractable banners in 2015 and 2016, we use a high quality aluminum base that is durable, lightweight and sturdy.

WHY Buy a Retractable Banner from Heritage?

PRICE: we are very competitive with any high quality banner stand.

CUSTOMER SERVICE: we know you have a choice and we appreciate you choosing us and it shows.

QUALITY: our printers only print high quality, we only have durable Mylar backed vinyl in stock, and we purchase durable stands, never compromising on durability.

FAST: when you need it now, call Heritage 1st!

Kevin Smith
Marketing Manager
Heritage Printing

Retractable Banners


Retractable Banners Order

Retractable Banners

Retractable Banners

My background in sales began when I was 15, I sold pillows at a Flea Market! Sales are a wonderful career for many men and women, I enjoyed it for over 30 years, but now that I’m on the front end of sales, I find that marketing presents more of a challenge to me than sales ever did.

Occasionally I get to slide my sales hat back on, when we are short-handed in the office, I’ll take calls, run the chat room and help customers with their printing needs.
This is a story (customer name and company withheld) of a recent call I took, on a day when we had 3 people in the field, 1 on vacation and it was only Joe and myself providing customer service for several hours.

Joe’s on a call when the second line rang. The phone in my office not to set ring on incoming calls, because it’s better for our customers to talk to a project coordinator, not the marketing manager. So the phone rings and Joe is talking to another customer on another line, I run to the lobby to answer the main line and: “Heritage Printing, this is Kevin, how can I help you?”

A very nice and obviously stressed reply was “I need 3 retractable banners; can you help me?”
I answer “Yes, we can easily make you some retractable banners.”
Her reply “I need them tomorrow at noon!”

Now I knew why there was stress in her voice, something obviously happened to her banners. She must have comprehended this upon arriving at the event and without her main marketing materials, she knew more banners had to be done ASAP.

When I take calls, I always ask how they found us.

She said “I found you on Google!”

“Life Happens” is an often used phrase with us, we developed our business model around it. We have positioned ourselves with:

  • The best printing equipment

  • Experienced people

  • Dedicated staff

  • SUPER-FAST Logistics

We can provide our products when your “Hair is on Fire” (a term Joe and I both love).

It was around 11:30 on a Wednesday morning when I took that call, so it would be a tight window to get 3 retractable banners made from scratch and delivered to a DC event, so I asked her our 3 main questions:

  1. Do you have your artwork for the retractable banner? YES

  2. Can you email it to us now? YES

  3. Do you need this shipped to you or will you pick it up at our facility? DELIVERED TO DC

Our conversation switched over to the banner stand she needed (we have several sizes and models) since she was viewing our website as we talked, she knew exactly what model she needed. We exchanged some information and I politely asked her to send us the artwork and be ready for a call from Joe to confirm the order, receive the quote and make payment.

I heard the relief in her voice immediately.

Joe was finishing his call as I walked into his off and handed him my notes, I told him of this “Hair on Fire” order for 3 retractable banners. He gave me that smile he always gets when he about to relieve someone’s stress and with a few quick questions, he was on the phone pricing the job and taking payment. The banners were printed and made into a retractable banner at our Waldorf, MD facility by Terry and Steve, our wide format team in Maryland. Wayne Magoon, one of our sales staff, had a meeting scheduled in DC Thursday morning, so it would be an easy delivery for him.

Our new customer was ecstatic and very relieved to have the banners at her DC event, especially 3 hours early! Needless to say, Wayne got all the Kudos for such an outstanding job, but he graciously referred the credit to our team and how we are structured to expedite such orders.

Here’s the timeline:

  • 11:24 the customer calls Heritage

  • 11:45 the artwork arrives via email

  • 12:17 the order is confirmed and payment made

  • 1:26 Terry Blenman receives the order in Waldorf and converts the file into “Print Ready” format

  • 2:36 Steve Bailey is handed the job ticket, accesses the files, sets the printer and begins the job

  • 3:58 Steve Bailey begins installing the banners into the retractable stands

  • 4:30 Wayne Magoon loads the banners into the Heritage delivery van and drives it home for the evening

  • 8:27 Wayne Magoon leaves Waldorf on route to DC

  • 9:02 Customer hugs Wayne!

This is a typical situation for us, most sign shops in Charlotte or DC reject the “Need it NOW!” orders. Most sign companies don’t want to provide a retractable banner in such a tight time frame, but that’s the way Heritage Printing operates. Joe Gass and his brother Steve make certain we have a dedicated staff and an adequate stock of our necessary components to complete orders for our most commonly requested products in those extra tight time limits.

It’s not just a banner, we can expedite orders for numerous products:

  • Banners, both Retractable and w/o hardware

  • Books

  • Newsletters

  • Banner Stands

  • Standoff Lobby Sign

  • Fabric Printing

Another quick example: earlier this year, it was 6:00 pm when we received the artwork for a 100 page, perfect bound book that had to be distributed for a DC presentation by 9:00 am the next morning. Our guys worked until 2:00 am and the customer picked it up in Waldorf at 7:00 am the next morning!

Whether it’s a retractable banner, perfect bound book or many of our commonly produced products, if your artwork is ready, we can make it happen!

Kevin Smith
Marketing Manager
Heritage Printing


Retractable Banners and Backdrops in Charlotte

Retractable Banners

We are always trying to improve; every person that works at Heritage Printing is directly charged, by Joe Gass himself, with “Thinking Outside the Box.” Regardless of your position, title or salary, everyone is trying to find ways to improve the production process, ergonomics, customer service or equipment we work with.

Heritage always wants to get better!

Recently, a measurable improvement was made by upgrading one of our vendors! Not only is our product line better, we ran a cost study and actually lowered prices on our retractable banner stands. What could be better than an improved product line at better rates for your customers? It’s a WIN, WIN.

Retractable Banners

Last year I asked a local convention center “How many conventions & trade shows are held in Charlotte annually?”

The reply was: “We hosted 32 conventions and trade shows, 9 assemblies, 14 consumer shows and 393 local events in 2104!”

That’s a total of 448 events held at one single Charlotte event venue in the year 2014. That intrigued me so much that I researched further and found Charlotte’s Got a Lot, and according to their information, there are 88 different event venues in Charlotte.


Kevin Math

Let’s do some simple math:

88 venues x 448 events = 39,424 events in Charlotte in 2014!
I’m sure that all 88 venues did not host 448 events, but even if each one only hosted half as many:
88 venues x 224 events = 19,712 events in Charlotte last year.
If they only hosted ¼ of the 448 approximated events from 2014, the estimated total would still be almost 10,000 events:
88 venues x 112 events = 9,856 events in Charlotte!

How many events have you attended and NOT seen Retractable Banners?

Retractable Banners

That’s what makes this so much better, all those event vendors need high quality banners and backdrops and Heritage Printing now has them better than before and at lower prices.

Many of the orders we receive are what we categorize as “Hair on Fire” requests. For a collection of reasons:

  1. Vendors arrive at their event venue in Charlotte and their banner is either missing
  2. Displays are broken
  3. They forgot them all together

Our ability to manufacture a retractable banner in our Charlotte sign shop and deliver it to your event venue is unmatched. Our expedited services include our immaculate customer service.

No other sign shop in Charlotte is as dedicated to making your event banner purchase stress free as we are here at Heritage Printing. We go the extra mile to make you look good at the event without all the drama. From your initial contact to the delivery of your banner, we make getting a retractable banner easy and stress free.

Retractable Banners

We provide 100% In-House Printing and direct shipping to our customers!

With all these events, the need for banners and backdrops is higher than ever. That’s why we are here, we make almost any type of banner or backdrop imaginable, specializing in Step & Repeat banners (the most popular for photo and video backdrops).

Step and Repeat Banners

Step and repeat banner stands and fabric backdrop displays have become an essential part of every company’s branding campaign. At every convention and trade show that’s hosted in Charlotte (and across the nation) you will see a plethora of fabric and vinyl step and repeats. Step and repeat banners and backdrops are popular because they positively position your brand to the thousands and possibly millions viewers, both at the event, on social media and via TV viewers when broadcasted.

Smartphones empower anyone to capture and post
immaculate images to social media in minutes.

Step and repeat banners are often used as photograph and video backdrops at interviews, sporting events and press conferences. Adjustable banner stands and retractable banners are a favorite choice for many growing businesses because of their portability, ease of use and value.

Step and Repeat Banners

We specialize in Step and Repeat Banners

  • Our In-House capability means we eliminate the middleman
  • Work directly with a Heritage Printing project coordinator from beginning to end
  • Our staff are wide format printing experts
  • We are strategically located for expedited shipping
  • Local delivery to Charlotte event venues
  • Experienced manufactures of custom trade show displays
  • We employ several graphic artists to help with any design needs

You never get a second chance at a first impression!

Your trade show booth is a direct reflection of you, your business and your products. If you show up with outdated signage, old & inaccurate displays it makes your competitor look even better. When at an event, your direct competition is usually directly across the aisle, obsolete marketing materials gives them an advantage over you!

We offer a grab bag of trade show booth signage and marketing materials, from brochures to 3-D Hanging Structures, we know how to make your booth command more attention and be remembered. We make your banners and backdrops with your company logo to form an impressive background for your booth.

Retractable Banners

We print a variety of unique backdrops to represent specific products or specific events. The fabric backdrop is easily replaced on the same banner stand. Retractable banner stands are the most popular; we make more Retractables than any other event signage item we produce. Impressive and easy to travel, a retractable banner is a must have for regular tradeshow vendors.

3 Tips for a Successful Trade Show

  1. Show up early
  2. Wear comfortable shoes
  3. Use VIBRANT Marketing Materials from Heritage Printing

Kevin Smith
Marketing Manager
Heritage Printing